{"id":51,"date":"2022-11-15T15:27:23","date_gmt":"2022-11-15T20:27:23","guid":{"rendered":"https:\/\/www.montclair.edu\/canvas\/?page_id=51"},"modified":"2025-01-03T14:37:55","modified_gmt":"2025-01-03T14:37:55","slug":"support","status":"publish","type":"page","link":"https:\/\/www.montclair.edu\/canvas\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<p>The <a href=\"https:\/\/www.montclair.edu\/information-technology\/it-service-desk\/\">IT Service Desk<\/a> can be reached for general Canvas support by phone at <a href=\"tel:973-655-7971\">(973) 655-7971<\/a>, option 3 or email <a href=\"mailto:itservicedesk@montclair.edu\">itservicedesk@montclair.edu<\/a>.<\/p>\n<p><em>Please keep in mind that many Canvas issues are actually web browser issues and can be resolved by updating or switching browsers.\u00a0<\/em><\/p>\n<ul>\n<li>For optimized compatibility with Canvas and our particular Canvas integrations, the most up to date Mozilla Firefox or Google Chrome browsers are recommended. Other browsers experience issues in our Canvas environment at a higher rate.<\/li>\n<li>You can check if your browser is compatible via Instructure\u2019s support page: <a href=\"https:\/\/community.canvaslms.com\/t5\/Canvas-Basics-Guide\/What-are-the-browser-and-computer-requirements-for-Instructure\/ta-p\/66\">What are the browser and computer requirements for Instructure products?<\/a><\/li>\n<\/ul>\n<h2>Additional Resources<\/h2>\n<div class=\"prpl-row\"><div class=\"prpl-column one-half\">\n<h3>Students<\/h3>\n<ul>\n<li><a href=\"https:\/\/montclair.instructure.com\/courses\/12760\">Montclair State Canvas Student Orientation<\/a><\/li>\n<li><a href=\"https:\/\/community.canvaslms.com\/t5\/Canvas-Student\/ct-p\/canvas_student\">Search the Canvas Student Guides<\/a><\/li>\n<li><a href=\"https:\/\/www.montclair.edu\/itds\/canvas\/students\/lockdown-browser\/?\">LockDown Browser for Students<\/a><\/li>\n<\/ul>\n<\/div><div class=\"prpl-column one-half\">\n<h3>Faculty<\/h3>\n<ul>\n<li><a href=\"https:\/\/itdsevents.montclair.edu\/calendar\/itds-workshops?cid=15202&amp;t=g&amp;d=0000-00-00&amp;cal=15202&amp;ct=54659&amp;inc=0\">Canvas Workshops<\/a><\/li>\n<li><a href=\"https:\/\/itds.as.me\/\">1:1 Canvas Consultations<\/a><\/li>\n<li><a href=\"https:\/\/montclair.instructure.com\/courses\/3\">Montclair State Canvas Faculty Orientation<\/a><\/li>\n<li><a href=\"https:\/\/community.canvaslms.com\/t5\/Canvas-Instructor\/ct-p\/canvas_instructor\">Search the Canvas Instructor Guides<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n<h2>Canvas FAQs<\/h2>\n<dl>\n<dt>How do I log into Canvas?<\/dt>\n<dd>You may log into Canvas with your <a href=\"https:\/\/www.montclair.edu\/information-technology\/activatemanage-netid-password\/\">University NetID and Password<\/a>.<\/dd>\n<dt>As a student, how do I access my courses?<\/dt>\n<dd>Courses you register for on NEST are automatically populated to your Canvas dashboard. Courses are automatically added to your Canvas dashboard every 4 to 6 hours.<\/dd>\n<dd>While Information Technology makes all courses available three business days prior to the start of the term, please note instructors reserve the right to publish and unpublish courses on their own.<\/dd>\n<dt>As an instructor, how do I access my courses?<\/dt>\n<dd>Courses you register for on NEST are automatically populated to your Canvas dashboard. Courses are automatically added to your Canvas dashboard every 24 hours.<\/dd>\n<dd>While IT makes all courses available 3 business days prior to the start of the term, all instructors reserve the right to publish and unpublish courses on their own.<\/dd>\n<dt>Are Canvas Guides available?<\/dt>\n<dd>Yes. Both the <a href=\"https:\/\/community.canvaslms.com\/t5\/Instructor-Guide\/tkb-p\/Instructor\">Canvas Instructor Guide<\/a> and <a href=\"https:\/\/community.canvaslms.com\/t5\/Student-Guide\/tkb-p\/student\">Canvas Student Guide<\/a> are available at <a href=\"https:\/\/community.canvaslms.com\/t5\/Guides\/ct-p\/guides\">guide.instructure.com<\/a>.<\/dd>\n<dt>Is Canvas Support available on campus?<\/dt>\n<dd>Yes! The Information Technology Service Desk is available to assist with Canvas. Call <a href=\"tel:973-655-7971\">973-655-7971<\/a>, option 3 to be forwarded directly to a Canvas representative. Help is also available via email at <a href=\"mailto:itservicedesk@montclair.edu\">itservicedesk@montclair.edu<\/a>.<\/dd>\n<dt>What version of Canvas are we on?<\/dt>\n<dd>Canvas does not use version numbers. All Canvas customers are always on the current version of Canvas. Canvas receives vetted updates every three weeks. For in-depth release notes, visit the <a href=\"https:\/\/community.canvaslms.com\/t5\/Releases\/tkb-p\/canvas-release\">Canvas Release Notes<\/a> page for more information.<\/dd>\n<\/dl>\n","protected":false},"excerpt":{"rendered":"<p>The IT Service Desk can be reached for general Canvas support by phone at (973) 655-7971, option 3 or email itservicedesk@montclair.edu. Please keep in mind that many Canvas issues are actually web browser issues and can be resolved by updating or switching browsers.\u00a0 For optimized compatibility with Canvas and our particular Canvas integrations, the most [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":88,"parent":0,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-51","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/www.montclair.edu\/canvas\/wp-json\/wp\/v2\/pages\/51","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.montclair.edu\/canvas\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.montclair.edu\/canvas\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.montclair.edu\/canvas\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.montclair.edu\/canvas\/wp-json\/wp\/v2\/comments?post=51"}],"version-history":[{"count":3,"href":"https:\/\/www.montclair.edu\/canvas\/wp-json\/wp\/v2\/pages\/51\/revisions"}],"predecessor-version":[{"id":556,"href":"https:\/\/www.montclair.edu\/canvas\/wp-json\/wp\/v2\/pages\/51\/revisions\/556"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.montclair.edu\/canvas\/wp-json\/wp\/v2\/media\/88"}],"wp:attachment":[{"href":"https:\/\/www.montclair.edu\/canvas\/wp-json\/wp\/v2\/media?parent=51"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}