Career Services Internship Opportunities – Career Services /career-services Mon, 14 Feb 2022 14:18:02 +0000 en-US hourly 1 https://wordpress.org/?v=6.7.1 Career Tips for Summer Break /career-services/2021/05/14/career-tips-for-summer-break/ /career-services/2021/05/14/career-tips-for-summer-break/#respond Fri, 14 May 2021 18:30:40 +0000 http://www.montclair.edu/career-services/?p=119589

Gain Professional Experience this Summer

Summer is a great time to gain experience through seasonal jobs, internships and volunteer work. Career Services will continue to post opportunities in Hire a Red Hawk throughout the summer. Check out a few new opportunities just posted:

  • Campus Recreation is looking for lifeguards for this summer! We offer flexible schedules, a variety of special events and a fun working environment. Not yet certified? No problem! Just pass the American Red Cross Lifeguard Test, take our lifeguard course for free, then get paid to guard.

New Summer Jobs & Internships Posted on Hire a Red Hawk

  • The Borgen Project: Political Affairs Intern (11374)
  • Hiltzik Strategies: PR Intern (13467)
  • Kandle Dining Services: Dietetics Intern (12647)
  • Greener JC (Jersey City): Grants and Marketing Intern (13461)
  • Division of Information Technology: Student Tech/Wireless Survey Assistant (13858)
  • Montclair Film: Part-Time Teaching Assistant (13564)
  • Kids in the Game: Camp Counselor (13691)

Continue to check Hire a Red Hawk throughout the break to search and apply for jobs and internships.

Reflect on the Past Year

This year, you’ve endured uncertain and difficult times. Reflect on the perseverance, agility and resilience needed to overcome these challenges. These are qualities that not only shape who you will become in the future, but they are also qualities that employers look for in new hires.

With this past year in mind, take some time to discover your strengths, explore your interests and decide what’s important to you. Career Services offers self-assessment tools to help you set your long- and short-term career goals. Summer break is a good time to take an assessment. Make sure to set up an appointment with your Career Advisor to review your results.

Brush Up and Upskill

Gain a New Skill or Sharpen a Current Skill Set

  • Register for online courses that expand your skill set, add badges to your profile and set you apart from other candidates. Online courses are a great way to keep your knowledge fresh and broaden your understanding in your field.
  • Summer Sessions: If you’re still unsure about your career path, experiment with a class in another field to better pinpoint your direction. Montclair State offers a variety of skill-building summer courses.

Refresh Your Resume

  • You’ve worked hard this past year; make sure that is reflected on your resume and public professional profiles! Add any new activities and experiences as well as skills and competencies you have gained or strengthened. Include relevant coursework and update your GPA! Then, upload your resume to Hire a Red Hawk for feedback from career services.
  • Are You Career Ready? The National Association of Colleges and Employers (NACE) has identified core competencies as a measure of career-readiness. Evaluate whether you possess these competencies and where you can improve. When writing your resume and/or cover letter, be sure to highlight experiences that demonstrate these competencies.

Prepare for Upcoming or Future Interviews

  • Phone and video interviews are more common than ever, so make sure you are comfortable with both mediums. Outline answers to common interview questions and practice calm, concise delivery with a friend over video chat.
  • Use the Hire a Red Hawk Mock Interview module to perfect your video interviewing skills and send to Career Services, a favorite professor or whomever else for feedback on your performance.

Questions?

If you have any questions, please contact us at careerserv@montclair.edu.

Connect with Career Services

  • Office Contact – careerserv@montclair.edu
  • Instagram –
  • Facebook –
  • Twitter –
  • Soundcloud –
  • YouTube –
  • LinkedIn –
  • Engage –
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Employers Are Hiring! /career-services/2021/03/02/employers-are-hiring/ /career-services/2021/03/02/employers-are-hiring/#respond Tue, 02 Mar 2021 16:51:29 +0000 http://www.montclair.edu/career-services/?p=119546 Virtual Information Sessions

The way in which we network may be different, but employers are still looking to connect with qualified candidates like you.ĚýCareer Services will be hosting employer information sessions throughout the spring semester.

Check Hire a Red Hawk for ALL upcoming events. Here are a few upcoming events that are open to all students!

  • Wednesday, March 3, 1:30-2:30 p.m., Online.
  • Wednesday, March 3, 2-3 p.m., Online.
  • Wednesday, March 3, 3-4 p.m., Online.
  • Thursday, March 4, 2-3 p.m, Online.
  • Tuesday, March 9, 3-4 p.m., Online.
  • CART Employer Series – Titmouse Productions: Wednesday, March 10, 3-4 p.m., Online.

Spring 2021 Virtual Career Fair

  • Wednesday, April 21
  • 2:30-4:30 p.m.
  • Online via Hire a Red Hawk

Join this virtual career fair to video chat with employers from a variety of industries. Employers will be hiring for full-time and internship positions. Registration is required.

Prepare for the Career Fair

New to Virtual Career Fairs? We’ve got you covered. Attend one of our upcoming webinars for a quick tour of how to navigate virtual career fairs, including updating your Video Chat Profile and joining employer chat queues.

  • 1:30-2:15 p.m.
  • 11-11:45 a.m.
  • 12-12:45 p.m.
  • 12:30-1:15 p.m.

SUIT-UP for the Career Fair

Whether it is virtual or in-person, employers evaluate a candidate’s professionalism during the interview.ĚýThe Center for Career Services has partnered with JCPenney to help you build your professional wardrobe. Montclair State students receive an EXTRA 30% off coupon on all career apparel, shoes and accessories. This year, we moved the JCPenney Suit Up event online and extended it until Sunday, May 2, 2021! 


Apply to Jobs and Internships in Hire a Red Hawk

Can’t make any of the upcoming info sessions?  You can always search and apply for jobs and internships in Hire a Red Hawk!  Below are a few that have been added this week.ĚýTo apply for these jobs:

  1. Click Jobs > Search on the left hand navigation.
  2. Enter the posting number (listed next to the job title below) in the search bar and click Search.

New Full-time Jobs and Internships

  • Crate and Barrel: Store Leadership Intern (12784)
  • Johnson & Johnson: Consumer Brand Management Summer Intern (12864)
  • Macy’s Parade Studio: Studio Summer Intern (12870)
  • Amazon: NY/NJ Area Manager (12858)
  • Center for Prevention and Counseling: Youth Prevention Specialist (12804)
  • StayinFront: Application Service Manager (12843)


Questions?

If you have any questions, please contact us at careerserv@montclair.edu.

Connect with Career Services

  • Office Contact – careerserv@montclair.edu
  • Instagram –
  • Facebook –
  • Twitter –
  • Soundcloud –
  • YouTube –
  • LinkedIn –
  • Engage –
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Do What You Love! /career-services/2021/02/14/do-what-you-love/ /career-services/2021/02/14/do-what-you-love/#respond Sun, 14 Feb 2021 15:05:34 +0000 http://www.montclair.edu/career-services/?p=119541 Tips on Finding a Summer Internship

You may have heard the saying, “Do what you love and you’ll never work a day in your life.” You may also be asking yourself, “How do I figure out what I love?” One of the best ways to gain temporary, “test-it-out” career-related experience is by completing an internship.ĚýEmployers recruit and hire summer interns during the spring semester. Here are ways to begin your summer internship search.

Get to Know Yourself

A great first step in your job or internship search is to complete a self-assessment.ĚýFocus-2 is a self-paced, online planning tool that helps you assess your values, skills and interests, plus explore career fields that are compatible with your assessment results. Students who use Focus-2 make better career decisions.ĚýGet Started!

Attend Professional Development and Networking Events

  • Learn more about the fellowship program. Tuesday, February 16, 2-3 p.m., Online.
  • CART Employer Series – Disney: Learn about career opportunities with Disney.ĚýOpen to all majors. Wednesday, February 17, 2-3 p.m., Online.
  • Learn about how to build your online professional portfolio! Open to all majors. Thursday, February 18, 1-2 p.m., Online.
  • Teach for America Recruiting Session: Tuesday, February 23, 4-5 p.m., Online.
  • Wednesday, February 24, 11-11:45 a.m., Online.
  • Learn about internships.ĚýOpen to all majors.Ěý Wednesday, February 24, 2:30 – 3:30 p.m.
  • America Needs You Information Session: Learn about the fellowship program.ĚýOpen to all majors.ĚýWednesday, February 24, 4-5 p.m.

Have Your Resume Reviewed

As a current student, you must upload a resume and have it approved by your designated career services office in order to apply for internships through Hire a Red Hawk.Ěý

Apply for Internships in Hire a Red Hawk

New jobs and internships are added to Hire a Red Hawk every day!  Below are recently posted internships.ĚýTo apply for these jobs:

  1. Click Jobs > Search on the left hand navigation.
  2. Enter the posting number (listed next to the job title below) in the search bar and click Search.

New Summer Internships

  • Edelman: Remote Summer 2021 Internship Program (12627)
  • Kandle Dining Services: Dietetics Internship (12647)
  • America Needs You: Fellows Program (12661)
  • Johnson & Johnson: Consumer Customer Development Intern (12703)
  • Prudential: Product/Business Analyst Internship (12565)
  • SIRIUS XM + PANDORA: Summer Intern (12309)

Suit Up for Interviews

Whether it is virtual or in-person, employers evaluate a candidate’s professionalism during the interview.ĚýThe Center for Career Services has partnered with JCPenney to help you build your professional wardrobe. Montclair State students receive an EXTRA 30% off coupon on all career apparel, shoes and accessories. This year, we moved the JCPenney Suit Up event online and extended it until May 2, 2021!

What NOT to Do

Ghosting at work, whether you do it to an employer, or an employer does it to you, for all. Not only is ghosting an employer or potential employer unprofessional, but it is also unsafe.Ěý In fact, if a student does not show up for a shift at their on-campus job and does not tell their boss ahead of time, supervisors are required to report that student as missing to the University. Networking continues to reign as the most powerful job search technique and ghosting burns bridges. Long story short, even declining a job offer should involve open communication, as evidenced by .


Questions?

If you have any questions, please contact us at careerserv@montclair.edu.

Connect with Career Services

    • Office Contact – careerserv@montclair.edu
    • Instagram –
    • Facebook –
    • Twitter –
    • Soundcloud –
    • YouTube –
    • LinkedIn –
    • Engage –
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Internship Week 2019 /career-services/2019/09/10/119305/ /career-services/2019/09/10/119305/#respond Tue, 10 Sep 2019 21:04:09 +0000 http://www.montclair.edu/career-services/?p=119305 Internship Week

Internship Week is designed to help you learn more about the benefits of completing an internship.Ěý Attend events throughout the week to hear from professionals on how to make a lasting impression as an intern and connect with employers who are actively looking to fill their internship opportunities.

Register for one or all events through !


Monday, September 30

College of Science and Mathematics Co-op/Internship Info Session

  • Learn more about internships and co-ops and how you can earn credit for your internship in the Spring or Summer semester! CSAM majors only.
  • 2:00 – 3:00 p.m.
  • Center for Computational and Information Sciences, Room 336

Tuesday, October 1

College of the Arts Co-op/Internship Info Session

  • Learn more about internships and co-ops and how you can earn credit for your internship in the Spring or Summer semester! CART majors only.
  • 11:00 a.m. – 12:00 p.m.
  • Morehead Hall, room 143

  • Review best practices to prepare for your internship interviews, and learn about key factors such as timing, communication, personal branding and how to utilize your experience to get the internship.Ěý Open to all majors!
  • 1:00 – 2:00 p.m.
  • Student Center, Room 411

College of the Arts Co-op/Internship Info Session

  • Learn more about internships and co-ops and how you can earn credit for your internship in the Spring or Summer semester! CART majors only.
  • 2:30 – 3:30 p.m.
  • Morehead Hall, room 143

  • Interested in doing an internship, but not sure where to begin or how to be successful in your search?  In this workshop, explore different strategies and resources you can utilize when searching for internships. Open to all majors!
  • 3:00 – 4:00 p.m.
  • Student Center, Room 411

Wednesday, October 2

  • Open to all majors! Employers from a variety of industries will be on campus recruiting students from all majors for full-time and internship opportunities.
  • 1:00 – 4:00 p.m.
  • University Hall, 7th Floor

Thursday, October 3

  • Learn more about internships and co-ops and how you can earn credit for your internship in the Spring or Summer semester! SBUS majors only.
  • 11:00 a.m. – 12:00 p.m.
  • Feliciano School of Business, Room 140

College of Science and Mathematics Co-op/Internship Info Session

  • Learn more about internships and co-ops and how you can earn credit for your internship in the Spring or Summer semester! CSAM majors only.
  • 11:00 – 12:00 p.m.
  • Center for Computational and Information Sciences, Room 336

  • This workshop hosted by UPS will showcase several former interns’ career journeys. From landing their internships, to where they are now professionally with the company, learn all about how an internship can benefit you and your career path! Open to all majors!
  • 1:30 – 3:00 p.m.
  • Student Center, Room 411

  • Learn more about internships and co-ops and how you can earn credit for your internship in the Spring or Summer semester! CHSS majors only.
  • 3:00 – 4:00 p.m.
  • Schmitt Hall, Room 104
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Co-op Student of the Year 2019 /career-services/2019/06/04/co-op-student-of-the-year-2019/ /career-services/2019/06/04/co-op-student-of-the-year-2019/#respond Tue, 04 Jun 2019 20:15:03 +0000 http://www.montclair.edu/career-services/?p=119272 Recognizing Our Student Interns

Each year, Career Services recognizes student interns who take advantage of applied learning experiences by completing a credit-bearing co-op or internship.Ěý Through hard work and dedication, these students gain invaluable work experiences with local, national and global companies and organizations.Ěý During the 2018-2019 academic year, ĚÇĐÄvlog students interned with organizations such as Coco Cola, iHeartMedia, RWJBarnabas Health, Johnson & Johnson, Panasonic, NBC Universal, New York Jets, Prudential, and UPS.

Cooperative Education (Co-op) is a University-wide, credit-bearing, experience-based learning program that provides students with preparation, counseling, academic projects and the opportunity to reflect on what is learned. It’s a great resume builder and a way to test out a career.Ěý Over 750 students participated in the University’s co-op program in the 2018 – 2019 academic year.

Co-op Student of the Year Recipient

Alexa Guidetti, College of Humanities and Social Sciences

Summer 2018 Intern, Bergen County Prosecutor’s Office

The Cooperative Education Committee has selected Alexa Guidetti as the 2019 Co-op Student of the Year and has presented her a $250 award for her achievement. Alexa went above and beyond during her co-op experience at the Bergen County Prosecutor’s Office. Not only did she learn about the facets of gun and KROL hearings, she exemplified her understanding through the research she conducted on new gun legislation, the interactions she had with victims as she comforted them prior to their testimony, and the assistance she provided to the county’s Assistant Prosecutors, Junior Police Academy, and high school students during their annual mock trial.

Alexa’s time with the Bergen County Prosecutor’s Office has had a tremendous impact on her career development and future goals.Ěý Alexa stated in her application that she sought out this internship to help her decide on a career path.Ěý “I would say that this internship was successful because it did help me decide,” Alexa wrote.Ěý “I loved my time at the Bergen County Prosecutor’s Office so much that my goal is to make it back there as a full-time employee.”  Following this experience, Alexa has begun to pursue the necessary steps to one day become a detective.

Co-op Student of the Year Nominations

In addition to the Co-op Student of the Year recipient, Career Services would like to recognize all of the student interns nominated for the award.

Ashley Torres
KPMG
Donovan Russo
CNBC
Rachel Orr
Byram Intermediate School
Sophia Hayes
Courtyard by Marriott
Emily Clark
Concepts TV
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Job Outlook 2019 /career-services/2019/02/06/job-outlook-2019/ /career-services/2019/02/06/job-outlook-2019/#respond Wed, 06 Feb 2019 21:14:36 +0000 http://www.montclair.edu/career-services/?p=119197 Best Initial Hiring Outlook Since the Class of 2007

Good News for 2019 graduates!  According to the National Association for Colleges and Employers’ 2019 Job Outlook survey, U.S. college hiring is expected to increase by almost 17 percent.Ěý Employers with plans to increase their new college hiring cited early talent/succession planning among the reasons for the increase.Ěý Many of the respondents in this group also reported that they plan to concentrate on converting more interns to full-time hires.

Furthermore, 50 percent of employers from the Mideast region are expecting to increase their college hiring and 35.7 percent are expecting to maintain their college hiring.Ěý The Mideast has an overall, projected increase in the number of college hires reported in the double-digits at just about 18 percent.

Resume Tips to Help You Stand Out!

For many employers, a well-written resume is what catches their attention.Ěý In fact, 80% of the 2019 Job Outlook survey respondents seek proof of strong written communication skills through a candidate’s resume.Ěý In addition to strong written communication skills, employers are also rely on the resume to demonstrate a candidate’s problem-solving skills and ability to work in a team.

When it comes to choosing between two (or more) equally qualified candidates, employers looks for attributes on a candidate’s resume that influence their decision.Ěý At the top of the list, employers rank having completed an internship as being the most influential attribute when selecting one candidate over another.Ěý In order of most influential to least, employers also noted that they look for the following attributes on a candidate’s resume:

  • Has completed an internship within organization
  • Has internship experience within industry
  • Major
  • Has held a leadership position
  • Has general work experience
  • Has been involved in extracurricular activities (clubs, sports, student government, etc.)
  • High GPA (3.0 or above)
  • School attended
  • Has done volunteer work
  • Is fluent in a foreign language
  • Has studied abroad

Take Action

With college hiring increasing in 2019, it’s important for graduating students to be engaged with the Career Services offices in their college/school.Ěý At ĚÇĐÄvlog, each college/school has its own designated career services office, designed to connect you with career and internship opportunities in your field of study!  There are many ways to connect with career services!  Here are a few that we recommend:

  • : you may not know where to look or how to start your job or internship search.Ěý From freshman year to graduation, the career counselors in your college/school are there to support you at all stages of your career development.
  • : When you upload your resume, it is automatically routed to your career services office for review and feedback.Ěý As you can see from the 2019 Job Outlook Survey, it’s important to have a competitive, well-written resume to making a lasting, first impression on hiring employers.Ěý Take advantage of this free resource as you begin your job and internship search!
  • : Career Services will be hosting industry-specific career and internship fairs throughout the spring semester. Employers from various organizations will be on campus recruiting students and alumni for full-time, part-time and internship opportunities!
  • : Year-over-year employers report that having internship experience is the most influential attribute when making hiring selections.Ěý This year, employers report that they are planning to increase the number of full-time job offers that they extend to their interns.Ěý Having completed an internship gives you a competitive edge when entering the job market.
  • : Did you know that career services at Montclair State offers you career development workshop almost every week in the spring semester?  By attending these workshops, you can learn the most effective and efficient ways to achieve your short- and long-term career goals.
  • : When evaluating candidates, it’s clear that there are core competencies that are important to employers.Ěý Have you ever taken the time to evaluate your strengths, values and interests?  It’s an important step in your career development and career services offers a free, easy-to-use self assessment tool.

Career Services is here to help you!  Don’t hesitate to reach out with questions or set up an appointment to learn how to take advantage of the resources we offer.

Source: National Association of Colleges and Employers (2018). Job Outlook 2019. Retrieved from

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Spring 2019 Career and Internship Fairs /career-services/2019/01/24/spring-2019-career-and-internship-fairs/ /career-services/2019/01/24/spring-2019-career-and-internship-fairs/#respond Thu, 24 Jan 2019 20:29:22 +0000 http://www.montclair.edu/career-services/?p=119141

Employers are looking for qualified candidates like YOU!

Career Services will be hosting industry-specific career and internship fairs throughout the spring semester. Employers from various organizations will be on campus recruiting students and alumni for full-time, part-time and internship opportunities! These fairs are open to students and alumni from ALL majors.

  • Tuesday, February 5:
  • Wednesday, February 20:
  • Wednesday, March 20:
  • Wednesday, April 3:
  • Tuesday, April 9: Educators’ Exchange (Invitation only).
  • Wednesday, April 17:

SUIT-UP for the Career Fairs

On Sunday, March 3, 6:30-9:30 p.m., JCPenney, Wayne Towne Center, is opening its store after hours just for ĚÇĐÄvlog students and their friends/family! Shop career dress apparel at an additional 40% discount, including suits, dresses, sport coats, dress pants, shoes and accessories. Sephora will offer FREE mini makeovers and prizes will be raffled off throughout the night!


Hire a Red Hawk App (Powered by Symplicity)

Download Symplicity Careers and Jobs app to quickly search, filter and apply for jobs right from your phone! See personalized job recommendations curated based on your interests. Then, swipe right to favorite a job or left when you are not interested!

You can also use the app to schedule counseling appointments, RSVP to events and see career fair event details and booth maps, all while on the go!


Connect with Career Services

  • HawkSync –
  • Facebook –
  • Twitter –
  • Linkedin –
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Internship Week Fall 2018 /career-services/2018/09/11/internship-week-fall-2018/ /career-services/2018/09/11/internship-week-fall-2018/#respond Wed, 12 Sep 2018 02:19:11 +0000 http://www.montclair.edu/career-services/?p=119035 Learn the benefits of internships

Internships exist in a variety of forms: some are paid, some are not; some give college credit and some do not. The difference between an internship and other forms of employment is that all internships – no matter what kind – provide career-beginners with a temporary, “test-it-out” career-related experience.

Internship Week is designed to help you learn more about the benefits of completing an internship.Ěý Attend events throughout the week to hear from professionals on how to make a lasting impression as an intern and connect with employers who are actively looking to fill their internship opportunities.

Register for one or all events through !


Sunday, September 30


  • 6:30 – 9:30 p.m.
  • JCPenney Store260, Wayne Towne Center, Wayne NJ 07470

All Montclair State students are invited to attend a Montclair State/JCPenney Suit-Up Event! Receive an EXTRA 40% off men’s and women’s career dress apparel, accessories, and shoes. Everything you need for an interview, on the job, or the upcoming Montclair State Fall Career Fair on October 3!

Shuttles will be running from campus to and from JCPenney throughout the event. RSVP to receive details regarding the shuttle schedule and pick-up location.


Monday, October 1


  • 3:00 – 4:00 p.m.
  • Schmitt Hall Room 104

For all CHSS majors only.Ěý Are you interested in an internship for the Spring or Summer 2019 semester? Join us to learn more about internships and co-ops and how you can earn credit for your internship!


  • 4:00 – 6:00 p.m.
  • Center for Computational and Information Sciences, Room 1

For CSAM majors only. 10-minute mini resume reviews! Have your resume reviewed and receive immediate feedback, just in time for upcoming careers fairs.Ěý You must RSVP for a Time Slot on Hire a Red Hawk.


Tuesday, October 2

  • 12:00 – 1:00 p.m.
  • Feliciano School of Business, Room 140

For all majors in the Feliciano School of Business only. Are you interested in an internship for the Spring or Summer 2019 semester? Join us to learn more about internships and co-ops and how you can earn credit for your internship!

  • 2:00 – 3:00 p.m.
  • Student Center, Room 411

Are you’re interested in applying for an internship, but are nervous about interviewing? Have you already scheduled an interview, but not sure how to prepare? Join us for this workshop to learn how to prepare for an interview as you journey through the internship process.Ěý This workshop, presented by UPS, will cover different styles of interviewing, tips for having a successful interview, and more!

  • 2:30 – 3:30 p.m.
  • Dickson Hall Room 436

For all CHSS majors only. Stop by the Center for Career and Academic Advising in Dickson Hall for resume tips prior to upcoming career fairs!


Wednesday, October 3

  • 1:00  – 4:00 p.m.
  • University Hall, 7th Floor

Open to all majors! Employers from a variety of industries will be on campus recruiting students from all majors for full-time and internship opportunities.


Thursday, October 4

  • 12:00  – 1:00 p.m.
  • Center for Computational and Information Sciences, Room 1

For CSAM majors only. Are you interested in an internship for the Spring or Summer 2019 semester? Join us to learn more about internships and co-ops and how you can earn credit for your internship!

  • 3:00  – 4:00 p.m.
  • Student Center, Room 411

Is your personal brand helping or hurting your job search? Join us to learn how to market yourself both in-person and virtually. During this fun, interactive workshop, you will learn:

  1. How to build or repair your personal brand
  2. How to effectively network both face-to-face and virtually
  3. How to utilize LinkedIn as a branding tool

  • 4:00  – 5:00 p.m.
  • Center for Environmental Life Sciences, Room 120

For CSAM majors only. Attend the CSAM Internship Job Search workshop to learn more about how to go about seeking an internship, and learn about some of the strategies CSAM Career Services has to offer!


For more information and/or questions, contact Annie Mercuro.

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IT Service Desk Jobs /career-services/2017/05/08/18063_it-service-desk-jobs/ Mon, 08 May 2017 12:44:10 +0000 http://www.montclair.edu/news/article.php?ArticleID=18063 Talented. Analytical. Progressive.

Love technology, computers and helping people?

The ĚÇĐÄvlog IT Service Desk is now accepting applications for the IT Service Desk Student Technician position! The Service Desk Student Technicians must be a student as of, and during, the 2018-2019 academic year. As a Service Desk Student Technician you should have the ability to provide professional customer service as well as exhibit technical knowledge over the phone and in person. You will report to an assigned supervisor for daily duties and tasks, and will be expected to perform the following duties as needed (but not limited to): 

  • Provide Mac and PC technical support for faculty, staff and students by email, phone support, remote support, live chat and walk in support in a timely manner
  • Utilize Service desk tracking software to create, update, escalate and close resolved incidents for all phone, email and in person requests, questions or problems
  • Maintain organized notes and troubleshooting steps in all tickets
  • Consistently answer the IT Service Desk phones and escalate calls as needed via the ticket tracking software
  • Responsible for keeping up-to-date on the latest documentation, procedures and policies for the Division of Information Technology
  • Responsible for following the emergency escalation protocol for system wide outages
  • Responsible for following the proper procedure for loaning out equipment and software
  • Must be able to attend a bi-weekly mandatory meetings and annual orientation program
  • Must be able to work a minimum of 10 hours per week with a commitment of at least two semesters
  • Must report to work on a timely basis or give sufficient notice of absence or tardiness

What Are The Qualifications?

  • Must have a basic level of technical knowledge of Operating Systems (Windows 7, Windows 10, or Mac OSX) including installing and removing software
  • Must have a basic understanding of internet functionality and be able to troubleshoot browser based email, pop-ups and web pages
  • Must have a basic understanding of network connectivity (such as: troubleshooting wifi connection)
  • Basic understanding of troubleshooting malware and virus related issues a plus
  • Basic experience and understanding of printer installation and troubleshooting a plus
  • Ability to prepare clear and detailed correspondence
  • Ability to represent the university Service Desk at university functions
  • Demonstrate commitment to quality customer service
  • Ability to work independently, as well in a group in a fast paced environment
  • Understand and utilize technical concepts and terms such as software and hardware
  • Prior technical work experience, a plus

Want To Apply?

If you think you’ve got what it takes, we want to hear from you.

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