{"id":521,"date":"2024-08-06T17:12:06","date_gmt":"2024-08-06T21:12:06","guid":{"rendered":"https:\/\/www.montclair.edu\/id-card\/?page_id=521"},"modified":"2024-08-06T17:18:08","modified_gmt":"2024-08-06T21:18:08","slug":"commonly-asked-questions","status":"publish","type":"page","link":"https:\/\/www.montclair.edu\/id-card\/red-hawk-dollars\/commonly-asked-questions\/","title":{"rendered":"Commonly Asked Questions"},"content":{"rendered":"
Where Can I Use My Red Hawk Dollars?<\/div>

\nThere are a multitude of locations on and<\/em> off campus that you can use your Red Hawk Dollars!
\nFind Out Where I Can Use My Red Dollars<\/a><\/span>
\n<\/div><\/div>\n
How Do I use Red Hawk Dollars?<\/div>

\nThe first step is to obtain your University ID card since your Red Hawk Dollars account is tied to the University ID card.\n

Simply present your University ID card<\/strong><\/a> to the cashier where Red Hawk Dollars are accepted and state you would like to pay with Red Hawk Dollars. Your card will then be swiped through the register and payment is completed. Please Note:<\/strong> If you have Flex Dollars and Red Hawk Dollars, you will need to specify to the cashier which fund you would like to use for payment.<\/p>\n

Account balances appear on the sales receipt as well on the eAccounts website<\/strong><\/a> or download the app for Apple<\/strong><\/a> or Android<\/strong><\/a>.<\/p>\n

If you are using the vending machines and you have both Flex and Red Hawk Dollars, the payment for the sale will come out of Flex Dollars automatically, if the Flex Dollar balance is insufficient your Red Hawk Dollars will automatically be charged.
\n<\/p><\/div><\/div>\n

What Should I Do If I've Lost My ID Card?<\/div>

\nFREEZE YOUR ID CARD IMMEDIATELY!*<\/strong>\n

Freezing your ID card as soon as it is lost or stolen will prevent unauthorized spending on your accounts. Log into the\u00a0eAccounts website<\/strong><\/a>click on the \u201cCard Services\u201d section to be prompted to deactivate your ID card. <\/p>\n

Replace Your ID Card<\/a><\/span><\/p>\n

*All 糖心vlog ID Cardholders are responsible for unauthorized spending on accounts due to lost\/stolen ID cards not frozen. ID cards can only be unfrozen in person at the ID Card Office.<\/strong>
\n<\/p><\/div><\/div>\n

Will My Red Hawk Dollars Expire?<\/div>
\n

No, funds in a Red Hawk Dollars account carry over semester to semester, year to year, as long as you are registered for classes.
\n<\/p><\/div><\/div>\n

How Do I Close My Red Hawk Dollars Account?<\/div>

\nStudent Red Hawk Dollars Accounts are closed automatically upon graduation and withdrawal from the University. Balances of $5.00 or more are credited to Nest after spring graduation. Balances less than $5.00 are not refunded.\n

All University debts must be satisfied prior to a refund being processed.\u00a0 When an account is closed, credit is placed back into the student’s billing statement via NEST. This credit will either be processed into a refund or reduce an account balance owed.<\/p>\n

If the account has a zero balance due, the credit will be processed into a refund check by the Student Accounts Office and mailed to your address on file. If you have direct deposit, your credit will be sent to the account you have on file.<\/p>\n

Please contact Red Hawk Central (redhawkcentral@montclair.edu<\/a>) for details about receiving payment on account credit. You can also check your NEST account to see when and if that refund has been processed.<\/p>\n<\/div><\/div>

What Is the Difference between Red Hawk Dollars and Flex Dollars?<\/div>
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  1. Besides being accepted at University Dining Services locations and on-campus vending machines, Red Hawk Dollars<\/strong> can also be used at select off-campus merchants\u00a0accepting locations<\/a> and other University departments (Parking Services, Print-and-Surf labs, Health Services, ADP Center, etc.). RH$ balances carry over semester to semester, year to year, and are available for use year-round as long as you are registered for classes.\u00a0 RH$ accounts may only be closed when a student graduates or withdraws from the University. Credits are posted to the student NEST account.<\/li>\n
  2. Flex Dollars<\/strong> can only be used to purchase food at University Dining Services locations and on-campus vending machines. Remaining Flex Dollars balances in the fall semester carry over to spring semester. Balances remaining at the end of the spring semester are forfeited and do not carry over to the Summer or Fall semesters.<\/li>\n<\/ol>\n<\/div><\/div>\n
    Items Prohibited for Purchase with Red Hawk Dollars<\/div>

    \nPlease note that the following items are prohibited for purchase with Red Hawk Dollars:\n