Please Note: To download the update, you need to have at least 50GB of storage space available on your device.

For more information, you may want to check out the .

How Do I Install Tahoe?

You will need to upgrade via Software Center on your Mac.  You will find Tahoe in the macOS category. Using the Mac Software Center.

The upgrade can take from 30 to 60 minutes to complete. Make sure you have backed up your data before starting.

How do I know which macOS I am on?

Please use  to confirm your Mac operating system.

Just a quick reminder that we only offer support for the three latest Mac operating systems, which are: macOS 26 (Tahoe), macOS 15 (Sequoia), and macOS 14 (Sonoma). If you’re using any operating system older than these three, it means they are no longer supported and need to be upgraded. In case your device isn’t capable of running the latest macOS, it’s time to retire it from service. Please do not hesitate to contact the IT Service Desk for information and assistance regarding disposal.

For additional information or assistance please reach out to the IT Service Desk at 973-655-7971 option 1 or contact your local technology support team.

1. Authenticating to network “MSU-Secure”. Select continue.

2. Authentication prompt for eaptlstrust. Enter your username (NetID) and password. Select Update Settings.

3. Done.

Information Technology has escalated the issue to Google Support. There is no current fix, but we are working with them to identify and resolve the problem. In the meantime, we recommend accessing Gmail through an alternate browser if you encounter difficulties.

Please report any related issues to the IT Service Desk at 973-655-7971, or “” through the Self-Service portal so that we can continue to monitor and assist affected users.

Please Note: To download the update, you need to have at least 50GB of storage space available on your device.

For more information, you may want to check out the

How Do I Install Sonoma?

Macs Running MacOS 13.4 or Higher

Apple has changed the way they apply macOS upgrades. If you are running macOS 13.4 or higher, you no longer need to be an administrator to install the next version of macOS. The process is now faster and more reliable when completed using the built-in Software Update Pane of System Settings.

Follow the below steps to upgrade:

• Click on the Apple in the top left corner of your menu bar and open System Settings.
• Click on General.
• Click on Software Update.
• Click on Upgrade Now.

Macs Running MacOS versions older than 13.4.X

If you are running macOS 13.3.x or lower, you will need to upgrade via the Mac Software Center.  You will find Sonoma in the OS category. Using the Mac Software Center

The upgrade can take from 30 to 60 minutes to complete. Make sure you have backed up your data before starting.

How do I know which MacOS I am on?

Please use to confirm your Mac operating system.

Just a quick reminder that we only offer support for the three latest Mac operating systems, which are: macOS 14 (Sonoma), macOS 13 (Ventura), and macOS 12 (Monterey). If you’re using any operating system older than these three, it means they are no longer supported and need to be upgraded. In case your device isn’t capable of running the latest OS, it’s recommended to retire it from service. Please do not hesitate to contact the IT Service Desk for information and assistance regarding disposal.

Please Note: If you use SPSS, you will need to apply a patch to use the program with Sonoma. Verify you are running SPSS 27 then go to Software Center to install the SPSS 27 fix.

For additional information or assistance please reach out to the IT Service Desk at 973-655-7971 option 1 or contact your local technology support team.

As of June 14, 2022, Internet Explorer has reached its “End of Life” (EOL) and will no longer receive any security updates. Microsoft has replaced Internet Explorer with Microsoft Edge. If you are still utilizing Internet Explorer we ask that you begin using other supported browsers – Edge, Chrome, Firefox, and more.

To prevent any potential security risks associated with outdated browsers, we are planning to remove and/or deactivate Internet Explorer from all University-owned and managed devices on Monday, January 29th. If you would like to take your favorites into your new browser, you can find directions .

What this means for Windows users:  updates will be automatically installed on your machine after the second Tuesday of each month.  No action is required on your part to make this happen, but you will be required to reboot your computer within 7 days of each update.

We recommend that you restart your device within 24-48 hours of the update. Again, you will have up to 7 days to reboot before the system reboots automatically as per the pop-up notification shown in the screenshot below.

Please keep in mind that if you forget to reboot your workstation within approximately 7 days, it will automatically reboot without your ability to stop it. Therefore, please make sure that all your work is saved and reboot the system when you have control to do so. You will receive pop-up messages, similar to the one shown in the image above, reminding you to reboot before the system does so automatically.

Please Note: We have implemented a similar process with Mac OS X workstations using Nudge.

As with previous planned network maintenance periods, users should expect several brief interruptions of Internet and telephone connectivity to/from the campus while the network routers and firewall devices are rebooted. We will do our best to minimize the duration of any outages but cannot guarantee how frequently they might occur during the 2-hour window. We will also make arrangements to maintain Campus Police telephone service and the campus web server availability during the maintenance period.

While the Bloomfield College campus itself will not be impacted by this scheduled maintenance, some shared services such as NetID authentication to applications like Google Workspace and Workday may be unavailable sporadically between 5-7pm.

Further reminders will follow as the January 12 date approaches.  If you have any questions in the meantime, please contact  the IT Service Desk at x7971 or send an email to itservicedesk@mail.montclair.edu

Please note that all components of the Banner Student System will be unavailable during this 4-hour maintenance window, including:

• NEST Portal
• Banner Self Service SSB
• Grade Entry
• Financial Aid
• Admissions
• Registration
• Personal Information Updates
• Deposits and other Payment
• Touchnet
• Degree Works
• Workflow

Other services will remain available, including:

• Workday
• Navigate
• Interfolio
• Canvas
• Gmail and other Google applications
• Zoom

We thank you for your cooperation and understanding as we perform these necessary maintenance activities. If you have any questions or concerns regarding the above schedule, please contact the IT Service Desk at x7971 or send email to itservicedesk@mail.montclair.edu.

What Do I Need To Know?

• The migration process will not affect your login credentials and you will continue using your existing NetID and password.
• After the migration process is completed login to Cayuse will require Multi Factor Authentication (MFA). Assuming you are already using the multi-factor authentication, you will not need to re-enroll.

If you have any questions regarding the improved SSO service, please contact the IT Service Desk at 973-655-7971, option 1 or your local academic technology team.

What Do I Need To Know?

• The migration process will not affect your login credentials and you will continue using your existing NetID and password.
• After the migration process is completed, login to Cayuse will require Multi Factor Authentication (MFA) through DUO. Assuming you are already using DUO, you will not need to re-enroll in DUO.  You have the option to enable the “remember me” checkbox on the DUO profile when logging into an application in order to remember your login for up to 8 hours for each application.

For more information on setting up DUO and available options please refer to the DUO MFA Enrollment & Usage Guide.

If you have any questions regarding the improved SSO service, please contact the IT Service Desk at 973-655-7971, option 1 or your local academic technology team.