{"id":2034,"date":"2018-02-16T16:32:58","date_gmt":"2018-02-16T21:32:58","guid":{"rendered":"http:\/\/www.montclair.edu\/information-technology\/?page_id=2034"},"modified":"2025-07-28T10:15:02","modified_gmt":"2025-07-28T14:15:02","slug":"submit-an-it-incidentrequest","status":"publish","type":"page","link":"https:\/\/www.montclair.edu\/information-technology\/submit-an-it-incidentrequest\/","title":{"rendered":"Submit an IT Incident\/Request"},"content":{"rendered":"
Request Software<\/div>
\n

Before requesting computer software please confirm against the standard image list for university owned machines.<\/p>\n

Description: Standard Image – PC
\nTypes Available: Standard\u00a0software on a\u00a0PC
\nWho can request: Faculty\/staff
\nPC Software <\/a><\/p>\n

Description: Standard Image – Mac
\nTypes Available: Standard\u00a0software on a\u00a0Mac
\nWho can request: Faculty\/staff
\nMac Software <\/a><\/p>\n

Description: Adobe Creative Cloud
\nWho can request: Faculty\/Staff
\nAdobe Creative Cloud and Acrobat<\/a><\/p>\n

Description: Software\u00a0loan request\u00a0for personal computers
\nTypes Available: Microsoft Office\u00a0Visio and Microsoft Project
\nWho can request: Faculty\/Staff Only
\nSoftware Loan Request <\/a><\/p>\n

Description: Software\u00a0loan request for Windows\u00a07, 8 and 10
\nTypes Available: Windows 7, 8 and 10
\nWho can request: Faculty\/Staff Only
\nSoftware Loan Request <\/a><\/p>\n

Description: SPSS for\u00a0University Owned\u00a0Computer
\nTypes Available:
\nWho can request: Faculty\/Staff
\nRequest Software –<\/strong> Service Desk Ticket<\/a><\/p>\n

Description: Microsoft Office\u00a0365
\nTypes Available: Microsoft Office\u00a0365
\nWho can request: Faculty\/Staff
\nDownload Office 365<\/a><\/p>\n

 <\/p>\n<\/div><\/div>
\n

Request Equipment<\/div>

\nDescription:\u00a0Portable DVD\/VCR Combo Units, Camcorders, Projectors, Mobile Presentation\u00a0System (MPS)
\nTypes Available: A\/V Equipment loan
\nWho can request: Faculty\/Staff
\nA\/V Equipment Loan<\/a>\n

Description:\u00a0Faculty Staff laptop loan
\nTypes Available: Phone, Computer, A\/V Equipment
\nWho can request: Faculty\/Staff
\nLaptop Loan Requests <\/a><\/p>\n

Description:\u00a0Departmental Purchase – PC
\nTypes Available:\u00a0Computer
\nWho can request:
\nDepartment Computer Hardware Requests <\/a><\/p>\n

Description: Computer Lifecycle Replacement Program
\nTypes Available:\u00a0Computer
\nWho can request:\u00a0 New full-time employees and upgrading existing employees
\nComputer Lifecycle Replacement Program <\/a><\/p>\n

Description: Printer Hardware
\nTypes Available:\u00a0Printer
\nWho can request:
\nPrinter Purchases<\/a><\/p>\n<\/div><\/div>
\n

Request Reports<\/div>

\nReports are an integral piece of the business workflow at ÌÇÐÄvlog. There are standard University reports used by multiple offices and workflows and custom reports that can be build on demand.\n

Description:<\/strong> University Reports
\nTypes Available:<\/strong> Cognos Reports, Workday Reports, PeopleSoft Reports
\nWho can request:<\/strong> Faculty and Staff whose job responsibilities require access to aggregated data.
\nHow to request:<\/strong> Users should open a Service Desk Ticket<\/a> and select the following options: Category = Reports
\nSubcategory = Create
\nBusiness Service = Cognos\/Workday\/PeopleSoft
\nAssignment Group = EAS_Reporting<\/p>\n

Report request has to be approved by the functional owner of the data before it is delivered to the requester.
\n<\/p><\/div><\/div>
\n

Request VPN Access<\/div>
\n

Who can request:<\/p>\n