  {"id":4942,"date":"2018-05-12T12:31:27","date_gmt":"2018-05-12T16:31:27","guid":{"rendered":"http:\/\/www.montclair.edu\/information-technology\/?page_id=4942"},"modified":"2021-11-16T11:02:44","modified_gmt":"2021-11-16T16:02:44","slug":"phones-user-guide","status":"publish","type":"page","link":"https:\/\/www.montclair.edu\/information-technology\/phones-user-guide\/","title":{"rendered":"Telecom: Desktop Phone User Guide"},"content":{"rendered":"<p>&nbsp;<\/p>\n<h2>TO ENSURE PROPER EMERGENCY SERVICES RESPONSE:<br \/>\nDO NOT MOVE THIS PHONE FROM ITS LOCATION.<\/h2>\n<p><em>Please email <a href=\"mailto:itservicedesk@montclair.edu\">itservicedesk@montclair.edu<\/a> or call the IT Service Desk at x7971 with questions regarding your phone<\/em><\/p>\n<h2>Putting a Call on Hold.<\/h2>\n<div class=\"prpl-band-small It - gray image-left\"><div class=\"image-wrapper\"><img decoding=\"async\" class=\"mlt-responsive-image\" data-original-image=\"\/information-technology\/wp-content\/uploads\/sites\/168\/2018\/05\/Phone2.jpg\" src=\"\/responsive-media\/cache\/information-technology\/wp-content\/uploads\/sites\/168\/2018\/05\/Phone2.jpg.0.1x.generic.jpg\" alt=\"Diagram of avaya phone\"\/><\/div><div class=\"text-content\"><p>\n<em>To answer an incoming call while on another call<\/em><br \/>\nPress <strong>HOLD<\/strong><br \/>\nPress the <strong>call appearance button<\/strong> of the new call <\/p>\n<\/div><\/div>\n<h2>To put a call on Hold.<\/h2>\n<p>Press <strong>Hold<\/strong><br \/>\nPress <strong>RESUME<\/strong> or the call appearance button of the held call to retrieve the call<\/p>\n<h2>Message<\/h2>\n<p><em>Message lamp will light up when you have voicemail.<\/em><br \/>\nTo check messages:<br \/>\nPress the <strong>Envelope button.<\/strong><\/p>\n<h2>Mute<\/h2>\n<p><em>To block the caller from hearing your conversation.<\/em><br \/>\nPress <strong>MUTE.<\/strong><br \/>\nPress <strong>MUTE<\/strong> again to resume conversation.<\/p>\n<h2>Personalizing Labels<\/h2>\n<p><em>To change the labels displayed on your phone.<\/em><br \/>\nPress <strong>MENU<\/strong> or <strong>HOME<\/strong><br \/>\nSelect <strong> Options &amp; Settings <\/strong> or <strong> Phone Settings <\/strong><br \/>\nSelect <strong>Application Settings.<\/strong><br \/>\nSelect <strong>Personalize Labels.<\/strong><br \/>\nSelect the <strong>label you want to edit.<\/strong><br \/>\nPress <strong>EDIT<\/strong> or <strong>OK<\/strong><br \/>\n<strong>Edit the label.<\/strong><br \/>\nPress <strong>SAVE<\/strong> or <strong>OK<\/strong><br \/>\nPress <strong>PHONE<\/strong> or <strong>EXIT<\/strong> to exit when finished<\/p>\n<h2>Redial<\/h2>\n<p><em>To redial the last number dialed.<\/em><br \/>\nPress <strong>SPEAKER<\/strong> or pick up handset<br \/>\nPress <strong>REDIAL<\/strong> or Dial #5<\/p>\n<h2>Ring Pattern<\/h2>\n<p><em>To select a unique ring pattern.<\/em><br \/>\nPress <strong>HOME<\/strong> or <strong>MENU<\/strong><br \/>\nSelect <strong>Options<\/strong> &amp; Settings or <strong>Phone Settings <\/strong><br \/>\nSelect <strong>Screen &amp; Sound Options<\/strong><br \/>\nSelect <strong>Personalized Ringing<\/strong><br \/>\nScroll through the ring patterns<br \/>\nPress <strong>PLAY<\/strong> or <strong>OK<\/strong> to replay a ring<br \/>\nPress <strong>OTHER<\/strong> to hear an alternate ring<br \/>\nPress <strong>SAVE<\/strong> to choose the new ring pattern<\/p>\n<h2>Ring Volume<\/h2>\n<p><em>To adjust the ringer volume.<\/em><br \/>\nLeave handset on hook<br \/>\nPress the appropriate end of the volume button bar, located near the keypad<\/p>\n<h2>Speaker<\/h2>\n<p><em>To place, answer, or end a call without lifting the handset.<\/em><br \/>\nPress <strong>SPEAKER<\/strong><br \/>\nPlace or answer the call<br \/>\nPress <strong>SPEAKER<\/strong> to end the call<\/p>\n<h2>To adjust the speaker volume<\/h2>\n<p>Press the appropriate end of the <strong>VOLUME<\/strong> button bar.<\/p>\n<h2>To change from speakerphone to handset<\/h2>\n<p>Pick up the handset<br \/>\nTo change from handset to speakerphone<br \/>\nPress <strong>SPEAKER<\/strong><br \/>\nHang up handset<\/p>\n<h2>Transfer<\/h2>\n<p><em>To transfer a call to another extension.<\/em><br \/>\nPress <strong>TRANSFER<\/strong> to get dial tone<br \/>\n<strong>Dial the number<br \/>\nPress <strong>COMPLETE<\/strong> or <strong>OK<br \/>\n<\/strong><\/strong><strong>Hang-up<br \/>\n<em>Note: If the line is busy or no answer, return to the call by pressing the call appearance button.<\/em><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; TO ENSURE PROPER EMERGENCY SERVICES RESPONSE: DO NOT MOVE THIS PHONE FROM ITS LOCATION. Please email itservicedesk@montclair.edu or call the IT Service Desk at x7971 with questions regarding your phone Putting a Call on Hold. To put a call on Hold. Press Hold Press RESUME or the call appearance button of the held call [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":125,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-4942","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.montclair.edu\/information-technology\/wp-json\/wp\/v2\/pages\/4942","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.montclair.edu\/information-technology\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.montclair.edu\/information-technology\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.montclair.edu\/information-technology\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.montclair.edu\/information-technology\/wp-json\/wp\/v2\/comments?post=4942"}],"version-history":[{"count":8,"href":"https:\/\/www.montclair.edu\/information-technology\/wp-json\/wp\/v2\/pages\/4942\/revisions"}],"predecessor-version":[{"id":21900,"href":"https:\/\/www.montclair.edu\/information-technology\/wp-json\/wp\/v2\/pages\/4942\/revisions\/21900"}],"wp:attachment":[{"href":"https:\/\/www.montclair.edu\/information-technology\/wp-json\/wp\/v2\/media?parent=4942"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}