{"id":19325,"date":"2020-12-09T12:49:53","date_gmt":"2020-12-09T17:49:53","guid":{"rendered":"http:\/\/www.montclair.edu\/information-technology\/?p=19325"},"modified":"2025-09-04T14:11:42","modified_gmt":"2025-09-04T18:11:42","slug":"reminder-of-zoom-support-resources","status":"publish","type":"post","link":"https:\/\/www.montclair.edu\/information-technology\/2020\/12\/09\/reminder-of-zoom-support-resources\/","title":{"rendered":"Reminder of Zoom Support Resources"},"content":{"rendered":"<p>As a reminder, if you are getting started with Zoom or would like to learn more about tips on how to improve your experience, please utilize the following resources.<\/p>\n<ul>\n<li><a href=\"https:\/\/www.montclair.edu\/information-technology\/video-conferencing-at-msu\/\">MSU Video Conferencing page<\/a><\/li>\n<li><a href=\"https:\/\/montclair.instructure.com\/courses\/3\/pages\/holding-virtual-sessions-using-zoom?module_item_id=1655621\">Faculty How-to Orientation on Zoom<\/a><\/li>\n<li><a href=\"https:\/\/support.zoom.us\/hc\/en-us\/articles\/360029527911\">Live Training by Zoom<\/a><a href=\"https:\/\/itdstraining.montclair.edu\/\"><\/a><\/li>\n<\/ul>\n<p>Additionally, Zoom provides a large number of documents, videos, and tips on the <a href=\"https:\/\/support.zoom.us\/hc\/en-us\">Zoom<\/a> page.<\/p>\n<p>If you are looking for technical support, as a first step, please check out the one-minute \u201chow-to\u201d videos on the <a href=\"https:\/\/support.zoom.us\/hc\/en-us\">Zoom Support<\/a> page for assistance. Zoom \u201cSupport Hours\u201d are 24 x 7, including public holidays, where agents or technical engineers are available for email or live support.<\/p>\n<p><strong>Phone: <\/strong>1-888-799-9666, extension 2<\/p>\n<p><strong>Online Submission:<\/strong> Chat live with the support team by visiting your account and selecting help in the lower right-hand corner.<\/p>\n<p>For issues that cannot be resolved via the online resources or chatbot, please contact the IT Service Desk to escalate the issue directly to Zoom.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>As a reminder, if you are getting started with Zoom or would like to learn more about tips on how to improve your experience, please utilize the following resources. MSU Video Conferencing page Faculty How-to Orientation on Zoom Live Training by Zoom Additionally, Zoom provides a large number of documents, videos, and tips on the [&hellip;]<\/p>\n","protected":false},"author":206,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[13],"tags":[],"class_list":["post-19325","post","type-post","status-publish","format-standard","hentry","category-news"],"_links":{"self":[{"href":"https:\/\/www.montclair.edu\/information-technology\/wp-json\/wp\/v2\/posts\/19325","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.montclair.edu\/information-technology\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.montclair.edu\/information-technology\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.montclair.edu\/information-technology\/wp-json\/wp\/v2\/users\/206"}],"replies":[{"embeddable":true,"href":"https:\/\/www.montclair.edu\/information-technology\/wp-json\/wp\/v2\/comments?post=19325"}],"version-history":[{"count":5,"href":"https:\/\/www.montclair.edu\/information-technology\/wp-json\/wp\/v2\/posts\/19325\/revisions"}],"predecessor-version":[{"id":25655,"href":"https:\/\/www.montclair.edu\/information-technology\/wp-json\/wp\/v2\/posts\/19325\/revisions\/25655"}],"wp:attachment":[{"href":"https:\/\/www.montclair.edu\/information-technology\/wp-json\/wp\/v2\/media?parent=19325"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.montclair.edu\/information-technology\/wp-json\/wp\/v2\/categories?post=19325"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.montclair.edu\/information-technology\/wp-json\/wp\/v2\/tags?post=19325"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}